Find answers to the most common questions about Crystalkart products, shipping, returns, and more. Can't find what you're looking for? Contact our team — we're happy to help.
What materials are Crystalkart products made from?
Our products are crafted from premium materials including borosilicate glass, lead-free crystal, food-grade stainless steel, and high-quality ceramic. All materials are carefully selected for durability, clarity, and safety. Every product undergoes strict quality checks before reaching you.
Are Crystalkart products food-safe and BPA-free?
Yes, absolutely. All Crystalkart glassware and drinkware are 100% food-safe, lead-free, and BPA-free. Our products meet Indian food safety standards and are safe for everyday use including hot and cold beverages, food storage, and serving.
Do you ship across India?
Yes, we deliver across India including all major cities and most pin codes. We ship through trusted courier partners to ensure your order arrives safely. Free shipping is available on orders above a certain value — check the current offer at checkout.
How long does delivery take?
Standard delivery takes 5–7 business days for most locations in India. Metro cities like Delhi, Mumbai, Bangalore, Chennai, Hyderabad, and Kolkata typically receive orders within 3–5 business days. Remote areas may take up to 10 business days. You will receive a tracking number once your order is dispatched.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery for items that are damaged, defective, or incorrectly shipped. Please contact our customer support at support@crystalkart.in or WhatsApp us at +91 8305405910 with your order number and a photo of the issue. We will arrange a pickup and replacement or full refund at no extra cost.
How do I care for crystal and glassware products?
For best results, hand wash crystal and fine glassware with mild soap and lukewarm water. Avoid sudden temperature changes — do not pour boiling water into cold glass or place hot items directly from the stove into glassware. Most of our standard glass products are dishwasher-safe on the gentle cycle; check individual product labels. Store glassware upright to avoid chipping.
Do you offer bulk or wholesale orders?
Yes, we welcome bulk and corporate orders for gifting, events, restaurants, and retail. Special pricing is available for orders above certain quantities. Please contact us at support@crystalkart.in or WhatsApp +91 8305405910 with your requirements and we will send you a custom quote within 24 hours.
What payment methods do you accept?
We accept all major payment methods including UPI (GPay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), net banking, and EMI options on select cards. All transactions are secured with SSL encryption for your safety.
Can I track my order?
Yes. Once your order is dispatched, you will receive an SMS and email with your tracking number and courier details. You can track your order directly on the courier's website or contact our support team at support@crystalkart.in for real-time updates.
Do you offer gift wrapping or personalised gifting?
Yes! We offer premium gift wrapping for special occasions like Diwali, Raksha Bandhan, weddings, and corporate gifting. You can add a personalised message card at checkout. For large gifting orders with custom branding, please contact us in advance so we can arrange it perfectly.